How do I upgrade my subscription to the Driver’s Manual or to the Mercenary Trading Desk? [GO]
How do I change my password? [GO]
How do I change the email address to which my subscription information is sent to? [GO]
I would like to change the credit card which I have on file to a different card. What do I do? [GO]
I am not receiving my subscription-related information via email. How can I resolve this? [GO]
I have a question about my subscription that is not answered here. Where should I direct my question? [GO]
Email email@example.com with this request and we will create a custom subscription tailored to your unique situation.
At Mercenary, we “stack” our different products, which means that subscribers get maximum value when upgrading to a higher product level.
This means that Driver’s Manual subscribers have access to the Strategic Intelligence Report as a part of their subscription…
…and this means that Mercenary Trading Desk subscribers have access to both the Driver’s Manual and to the Strategic Intelligence Report as a part of their subscription.
If you upgrade to the Mercenary Trading Desk as a Strategic Intelligence Report subscriber or a Driver’s Manual subscriber, you may wonder what happens to the value of your current subscription. (Mercenary Trading Desk and Driver’s Manual membership includes umbrella access to the Strategic Intelligence Report, as mentioned above.)
Here is the answer: When you upgrade, we transfer your remaining subscription value at DOUBLE the pro-rated amount! For example: $90 worth of pro-rated SIR subscription value translates to $180 of Mercenary Trading Desk time credit.
The time credit automatically lengthens your Mercenary Trading Desk subscription, applicable after the first twelve months. If you choose to cancel or discontinue the Mercenary Trading Desk in less than a 12 month period, your time credit reverts back to original value for the original product.
For further questions email: firstname.lastname@example.org
This can be done by accessing the My Account page after logging into the members. website. About half way down this page and on the left there is a box titled “Update my Password.”
Open the My Account webpage, log in (if you are not already), and fill out the “Update My Email Address” form on the left side of the page.
This is most frequently due to email spam filters.
Try adding “email@example.com” to your email’s address book (as a contact).
Please email firstname.lastname@example.org if you continue to have this issue.
This can be done by accessing the My Account page after logging into the members. website. On the bottom right side of the My Account page, there is an “Add New Credit Card” button. This button opens a page with a form where you can enter the updated credit card information.
Please email email@example.com and not only will we answer your question, we’ll probably upgrade this FAQ to answer it as well.